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Inspection report

Date of Inspection: 5 January 2012
Date of Publication: 27 January 2012
Inspection Report published 27 January 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

People were protected from abuse, or the risk of abuse.

User experience

We found concerns in relation to this outcome on our last inspection of Gregory Court on 12 October 2011. This inspection was used to check on improvements made by the provider Disabilities Trust and to assess compliance.

We spoke to people who used the service. One person told us the care workers spoke to them in a caring way and that they felt safe living at the home. Two other people told us they were aware of the telephone number that Disabilities Trust had given should they wish to raise any concerns about Gregory Court. One person said they felt safe in their room and the staff were good to them. They said, “Like staff – Good”.

Other evidence

We found concerns in relation to this outcome on our last inspection of Gregory Court on 12 October 2011. This inspection was used to check on improvements made by the provider Disabilities Trust and to assess compliance.

We received an action plan from the provider as a result of our last inspection. In it, they told us that they would: 'Re-issue safeguarding leaflet; Re-issue safeguarding policy – local and trust; Re-train all staff; Update all risk assessments and any monitoring requirements. Ensure all incidents are reviewed and professional guidance sought where necessary.'

They told us these improvements would be completed by the end of November 2011.

Several safeguarding issues had been reported to the local authority and us by the acting manager since we last inspected. This showed that staff were identifying and reporting issues to keep people safe.

People’s care files that we saw contained specific instructions for care workers to follow should an incident of aggressive behaviour occur. Where incidents had taken place these were recorded and signed off by the acting manager. Three care workers said that they no longer used 'ABC charts' to record incidents of aggression and this was stated in the minutes of staff meeting on 20 October 2011. They now used incident forms and passed them immediately to the manager or deputy. Two of the staff commented further that if there were any incidents they would, “Make sure that people were not injured, try to diffuse the situation and separate people by distraction and then leave people to calm down."

Care workers told us they had safeguarding training recently. This was identified on a staff training list in the office. Three care workers we spoke with were knowledgeable about the actions they should take to keep people safe.

The acting manager told us that they did not keep any money on behalf of people living at the home. All managed their own finances. A small float of money was kept for emergencies.

We saw a record of a visit to the home by Disabilities Trust quality assurance officer in the form of a letter. This was displayed on a notice board in the main corridor. We saw that this letter gave people a number to phone for whistle blowing.