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Inspection report

Date of Inspection: 5 January 2012
Date of Publication: 27 January 2012
Inspection Report published 27 January 2012 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

People understood the care,treatment and lifestyle choices available to them. They could express their views and had these taken into account in the way the service was delivered.

User experience

We found concerns in relation to this outcome on our last inspection of Gregory Court on 12 October 2011. This inspection was used to check on improvements made by the provider Disabilities Trust and to assess compliance.

We spoke to people who used the service. They were able to make choices about how to spend their time and had been involved in planning their care. One person said, “I can come and go as I please, weather permitting.” Staff at Gregory Court were giving people a choice of whether they wanted to go out or not. One person who was due to go out for lunch had changed their mind. Staff accommodated their choice by ensuring they made lunch for them. The cook prepared the person’s individual choice of lunch. The things that people told us they enjoyed doing matched the activities identified in their care plans. People told us that care workers listened to them.

Other evidence

We found concerns in relation to this outcome on our last inspection of Gregory Court on 12 October 2011. This inspection was used to check on improvements made by the provider Disabilities Trust and to assess compliance.

We received an action plan from the provider as a result of our last inspection. In it, they told us that they had planned, 'Person centred planning training, role modelling, values training. One to one sessions with service users to support the completion of good quality plans.' They also told us, 'All support plans, risk assessments, needs assessments and health management plans to be updated; ensuring service users are involved in all aspects.' They told us these improvements would be completed by the end of November 2011.

Care workers told us they had received training in person centred care since we last Inspected Gregory Court. They also said they had received training on attitudes and values. Training records supported this.