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Archived: The Owls Care Home

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Inspection report

Date of Inspection: 25 May 2012
Date of Publication: 4 July 2012
Inspection Report published 4 July 2012 PDF

Overview

Inspection carried out on 25 May 2012

During a routine inspection

Due to the level of people's cognitive and memory impairment we did not always receive specific comments about their care. We relied on our observations, discussions with relatives, staff and professionals.

We visited The Owls and we spoke to several people. Due to the ageing process and level of memory impairment of some people living at the home we observed how people interacted with each other and with staff on duty. Some people were no longer able to use words but we were able to observe their care. We saw that staff took the time to use people's preferred names and ask them if they wanted anything. Staff asked people to do things rather than tell them when they required support with personal care.

A family member of a person living at the home said that their relative was respected by staff. They said, "Mum's loved and cared for. I know she's happy and I'm happy".

We were told that staff were patient when providing personal care and people's dignity was promoted by staff at the home. A relative said, "Attention to detail and care is so good. If she spills a drink or gets her meals on herself she�s changed immediately. Mum likes to look nice and always does". The relative said that their famil member could make themself understood when they did not want to do some thing and that staff respected their choice. They said, "She�s nearly 90 and tired and doesn�t want to do much. I have asked that she doesn�t join in the activities. She doesn�t wants to and staff say she gets more agitated. Staff know her well".