Cedar Lodge Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider ensured that people were treated with kindness, compassion and respect, maintaining their privacy and dignity. Staff interactions were consistently calm, friendly, and people were supported in a way that encouraged independence while meeting their individual needs.

People were treated with kindness,compassionand respect. During observations, staff consistently interacted with people in a calm,patientand caring manner.People told us they felt safe, well cared for and respected by staff who knew them well. One person told us, “All the staff here make me feel safe. They are all really kind. They do what I ask them to do.”Staff supported people in a way thatmaintainedtheir dignity and privacy, including ensuring personal care was delivered respectfully and, where preferred, by staff of the same gender.

People were supported to make everyday choices about their care and how they spent their time. People told us they were asked about food choices, daily routines and whether they wished to take part in activities. One person said staff always asked before providing care and did not rush them.Another person told us, “I choose to stay in bedall ofthe time.It’smy choice,” and said staff respected this decision.

Relatives spoke positively about the care their family members received. They described staff as kind,attentive and told us they had confidence in the service.One relative told us, “[Person] issafe here. Idon’tworry about them being here at all. They are always so gentle with [person].” Relatives told us communication wasgenerally goodand that staff informed them promptly if there were any concerns.

Staffdemonstrateda strong understanding of people’s needs,preferencesand behaviours. They spoke positively about the people they supported and showed pride in the care they provided. Feedback from people and relatives consistently showed that care was delivered with compassion and that people felt valued and respected.

Three people were spoken with, who consistently reported positive experiences, stating that staff were kind, supportive, and responsive to their needs. One resident highlighted that they could choose when to get up, what to eat, and when to have a shower, with female staff always providing personal care. All people spoken with expressed they felt safe and well cared for, and enjoyed the activities provided, including creative sessions and singing.

Relatives confirmed their loved ones were treated with respect and dignity. Families commented positively on staff communication, the timely sharing of information and the respectful handling of people’ belongings and preferences.

This demonstrated the provider promoted a culture of kindness, compassion and dignity in practice, supported by consistent monitoring and feedback from people and families.

One person told us, “I always feel my privacy and dignity is respected when they wash me. It is always a female member of staff when I am having personal care."

The provider treated people as individuals, respecting their preferences, backgrounds, and protected characteristics. Staff understood people’s personal histories and adapted care to meet individual needs, including cultural, religious, and personal choices.

Staff reported they followed individualised care routines, such as providing personal care, and supporting people to engage in preferred activities. Care staff demonstrated awareness of people’s specific health conditions and communicated effectively to ensure personalised care. People’s daily choices around meals, activities, and routines were supported, and staff were observed asking people about preferences and responding appropriately.

One person told us, “It’s alright here. I like all the people. They look after me well. They don’t shout at me. The staff are always happy, including the cleaners."

The provider promoted people’ independence and involvement in decision-making. People were supported to exercise choice over daily activities, meals, and personal care. Observations and discussions confirmed that staff provided guidance and encouragement while respecting people’ autonomy.

People described being able to remain in bed if they wished, choosing meals from daily options, and taking part in activities or quiet personal time according to preference. Staff ensured people’s rights and choices were respected, demonstrating a balance between promoting independence and providing necessary support.

Staff responded promptly and appropriately to people’ needs. Staffing levels were sufficient to ensure people’ safety and comfort, with staff available to assist with mobility, personal care and medical needs.

People reported staff responded quickly when assistance was required, including using call buzzers and supporting transfers with hoists when needed. Families confirmed staff were vigilant and proactive in monitoring health and wellbeing, escalating concerns appropriately and consistently keeping them informed. Staff told us they used care plans and observations to anticipate people’s needs and respond effectively, including during activities, and daily routines.

Staff described a generally supportive working environment where their wellbeing is recognised and promoted. Staff spoken with reported feeling valued and supported in their roles, with access to management when guidance or assistance is needed. Opportunities to provide feedback were described, which helped staff feel listened to and enabled to carry out their responsibilities effectively.

Staff gave examples of individual support being offered in response to personal circumstances, including additional support during pregnancy and assistance with sponsorship requirements. This demonstrated a compassionate and responsive approach to staff wellbeing. The acting manager and members of the management team were described as approachable and supportive.