You are here

Archived: Carewatch (Derby)

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 16 January 2012
Date of Publication: 29 February 2012
Inspection Report published 29 February 2012 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

People who use services benefit from safe, quality care as the provider monitors the quality of the service and takes account of peoples views and opinions.

User experience

We viewed several of the replies from the most recent quality assurance service user surveys. We found that the majority of the responses were positive about the agency, its care staff and how approachable, friendly and caring they are.

People we spoke with told us that “Carewatch staff are very caring and they have no complaints.” We were also told “The carers are really nice and they ring us from the agency to see how we are doing, they are excellent”.

Other evidence

We were told that the provider seeks services users and staff views, through questionnaires. The questionnaire consists of 26 questions, based on their assessed care needs, the quality of care provided, and the competency of the care staff. There is space for additional comments.

The questionnaire was last reviewed in March 2011. We viewed a section of the most recent replies from this years quality assurance review And there was positive feedback.

Comments from the questionnaires were “an excellent service provided by extremely caring staff,” “my relative feels very fortunate in the carers she has they are really appreciated,” “excellent service times are somewhat erratic but I think that is down to staffing problems.” One person did state that “the care varies depending on the carer allocated.”

An agency representative also contacts service users by phone each month to see if they have any comments to make on how well the agency are doing , anything they could do better and any complaints they may have.

The results of the quality assurance surveys and telephone monitoring are analysed and then manager draws up an action plan to address any issues.

Following a recent quality monitoring visit by Derbyshire social services contracting department, the agency has addressed a number of issues around the quality and content of care plans.

The staff questionnaires are due to be given out at the next team meeting. The staff survey is 24 questions asking their views on the management support, information on the people they care for. We were told that the registered manager holds regular team meeting with the care staff where they can express their views and opinions about the running of the agency. Staff we spoke with also had regular supervision.