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Archived: Carewatch (Derby)

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All reports

Inspection report

Date of Inspection: 16 January 2012
Date of Publication: 29 February 2012
Inspection Report published 29 February 2012 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

People were protected from abuse by the agency’s safeguarding systems and the training it provides for the staff. This allows people to feel safe, have their rights respected and upheld.

User experience

People we spoke with told us all the staff “have an identity badge so we know who they are and we feel safe letting them in. “

People told us they have a good relationship with their carers.

Other evidence

The manager and care staff told us they had received training on safeguarding vulnerable adults and we examined the training records which confirmed this. Refresher training on safeguarding is undertaken once every three years. We were told that the training is provided in-house by a Carewatch trainer. The agency training plan indicated which staff are due for safeguarding refresher training.

The staff told us they had been made fully aware of the provider’s policy on whistle- blowing and that any concerns they had would be reported on. The details for whistle blowing are in the staff handbook.

The manager told us they have developed systems for dealing with incidents of abuse this involves the social services department taking the lead agency role in managing safeguarding referrals. We viewed the policy on safeguarding which clearly states the agency’s role and responsibilities within safeguarding of vulnerable adults.

We were told there had been no referrals made under the agency’s safeguarding vulnerable adults procedures.

No staff have undertaken training on the Deprivation of Liberty Safeguarding (DOLs) although several staff have completed training on the Mental Capacity Act in April of 2009 and 2011.

Care staff told us about the procedures for handling services users’ monies and they are aware that they can not accept monetary gifts or gratuities from the service users. This is clearly recorded in the agency’s staff handbook.