- Homecare service
Chiltern Support and Housing
Assessment report published 15 April 2026
Contents
Ratings
Our view of the service
Date of assessment 16 December 2025 to 16 February 2026.
The assessment was carried out in response to CQC receiving information of concern.
As a result of our assessment, we have rated the service requires improvement. We identified 3 continuing breaches of the regulations in relation to safe care and treatment, safeguarding and governance. We identified improvements had been made with the duty of candour recording and reporting statutory notifications to CQC. The provider did not consistently protect people from abuse and improper treatment, and staff were not always recruited safely. The provider did not always make sure that medicines and treatments were safe and met people’s needs, capacities and preferences. There was a lack of governance oversight which meant the service did not have effective systems in place to monitor and improve the quality of the service. The provider assessed and managed the risk of infection. The provider assessed and reviewed people’s care needs and worked with professionals and relatives. People were treated with kindness, compassion and dignity. The provider cared about and promoted the wellbeing of their staff.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
People and relatives gave us mostly positive feedback. People told us, “It is nice here and the residents are nice it is home” and “I am very supported in this care and my support workers are good.” A person also told us they had given a speech at a business conference on care. Relatives told us, “They do a fantastic job” and “there is an up-to-date care plan and that was recently reviewed. It is reviewed and updated all the time as needs change.”