- Care home
Brandon Trust - 261 Passage Road Care Home
Assessment report published 26 May 2026
Contents
Ratings
Our view of the service
Date of assessment 22 April to the 30 April 2026. Brandon Trust 261 Passage Road is a residential care home for up to five people with learning difficulties. There were 3 people living in the service at the time of the assessment.We rated the service as good overall.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The provider was working in line with national best practice guidance for supporting people with a learning disability and autistic people. The registered manager and the staff team had embraced this guidance and supported people to ensure they were supported in accordance with their wishes.
People received care that was safe. This included ensuring there was sufficient staffing to support people to do the things they enjoyed. The environment was safe, homely and accessible.
People were involved in the planning of their care. Care plans were person-centred and detailed people’s preferences and what they could do for themselves. Staff understood people’s needs well and provided support in accordance with their preferences. Staff involved people in decisions about their care.
People were protected by safe recruitment processes. Staff completed a comprehensive induction when they first started working for the service. Staff received regular and ongoing, training and supervision to enable them to support people safely. Staff felt supported in their roles. Bespoke training was provided where people’s needs had changed. Staff understood their role in safeguarding and protecting people from harm.
There was a person-centred approach with staff demonstrating they knew people well. People’s health care needs were kept under review. People had access to health and social care professionals when this was needed along with access to independent advocacy services. Adjustments were made to ensure they received the health support they needed.
The service used systems to monitor the quality of the service and drive improvements. The provider’s vision was embedded into the service, which focused on person centred care, choice, independence and inclusion. The management team were supportive and approachable, and promoted a cohesive team approach. Staff felt listened to and valued.
People's experience of this service
We spent time with the 3 people who used the service and talked about their experience of the care provided. We observed their interactions with staff. People were happy and relaxed with staff. Staff knew people well and responded to people’s immediate needs.
People were supported to do the things they enjoyed, and this was constantly kept under review by the staff team. Staff evidently listened to what people were saying and responded appropriately. People told us about the regular activities they took part in, including going for walks, trips to the Zoo and horse riding. People were actively involved in activities in the home such as arts and crafts and baking. They were supported to maintain contact with family and friends.
Staff took people’s interests into account when planning activities for example 1 person liked sensory stimulation and the staff had organised a theatre trip where the production focused on this area and audience participation.
We spoke with 2 relatives about the care and support that was in place at 261 Passage Road. Relatives were positive about the service and the care being provided. They described the service as welcoming and spoke positively about the staff and the management.Relatives felt people were safe and were positive about the activities that were available to people. They expressed high satisfaction in respect of how the service supported people to attend healthcare appointments and continual monitoring of people’s wellbeing.
A visiting professional told us, “I saw through their interactions with (name of person) that she was treated with kindness and compassion”.They said, “The service had good psychological insight into people’s emotional well-being and took time and care to understand and respond to this with compassion”.