- Care home
Pickworth House
Assessment report published 16 September 2025
Contents
Ratings
Our view of the service
This assessment took place between 28th July 2025 and 20th August 2025.
Pickworth House is a five bedded service which provides 24-hour residential care to people with a learning disability who required specialist support due to mental health difficulties or forensic needs. Peoplewho were supported within the home primarily required a high level of support due to risk. Care planned interventions were used designed to work towards either an eventual transition to community supported living, or to avoid admission to complex care inpatient services. Length of stay varied, however proactive preventative support ensured progression remained the focus of each placement. Pickworth House provided a good level of care and oversight via joint working though external professional teams. People’s medicines were managed safely and their health and well-being monitored. Staff had a good understanding of safeguarding and mental health processes and felt that they were supported and well trained. Staff sought people’s consent and treated people with respect, promoting choice and encouraged people to understand and apply their rights. Information was presented in ways people could understand, and individual communication needs were understood by staff.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
People's experience of this service
People were happy to talk to us and tell us about their experiences and share the level of care they received. People said they felt safe and respected living at Pickworth House and their needs were met, this was observed during staff practices. People told us they were happy living at Pickworth House as they were treated as individuals, encouraged to follow their personal interests and provided a spacious and well-furnished home, 1 person told us, “Pickworth has saved my life.”
People were supported to make choices about their care and to enhance and maintain their skills, independence and control. People had information they needed to understand what care provision they required, and effective communication care plans were in place.
People were aware of and provided with support to use the complaints procedure. A monthly ‘meeting was held by people with support from the staff. This gave people a platform and opportunity to voice their opinions and share their own feedback about the service.