- Dentist
Butler and Finnigan Dental Practice
Assessment report published 24 March 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 9 March 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in Bishops Castle, Shropshire and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 2 treatment rooms. At the time of our inspection, there was a total of 11 staff, of which there were 2 dentists, 5 qualified dental nurses, 1 dental hygienist and the practice manager. The practice also employed a compliance lead and business manager. We gathered feedback from staff and spoke to a range of staff during our inspection.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 3 patients. On the day of our inspection, we received feedback from a further 13 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “The service and care is always exceptional. The staff are always friendly helpful the practice is inviting always ultra clean. We could not be in better hands” and “Wonderful treatment for myself and my 3yr old daughter who was extremely anxious. The staff were so welcoming and happy that she ended up really enjoying her check up.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.