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Optimax Laser Eye Clinics - Southampton

All reports

Inspection report

Date of Inspection: 27 November 2013
Date of Publication: 1 January 2014
Inspection Report published 01 January 2014 PDF | 72.63 KB

Overview

Inspection carried out on 27 November 2013

During a routine inspection

We spoke with five patients and observed their care and treatment with their consent as part of our inspection. We also spoke with the manager, a staff member and the doctor who was providing care and treatment on the day. The patients were positive about their care. Comments included “I would recommend this place to anyone”.

We sampled five treatment records that showed that patients’ needs were assessed, care and treatment was delivered in line with their individual treatment plan. Patients using the service were given information to help them understand the care and treatment choices available to them. One patient told us they had a thorough assessment and “everything was explained clearly”. Another patient told us the after care they had received was “excellent”.

We found patients received care and treatment in a clean environment with infection control measures in place to minimise the risk and spread of infection. There was an internal audit system that the staff followed. This included different aspects of the service and health and safety. The provider took account of complaints and comments to improve the service.