Archived: Thorntree Way

13-15 Thorntree Way, Blyth, Northumberland, NE24 4LS (01670) 545568

Provided and run by:
Flexible Support Options

Important: The provider of this service changed. See new profile

All Inspections

21 December 2011

During a routine inspection

A high proportion of people who used the service were unable to express their views on the care they received because of the nature of their condition. However, relatives whom we approached were extremely complimentary about the service. We also spoke with staff and observed their practices in order to determine how this care and support was carried out.

One relative commented, "we've never regretted a minute of X being here'The staff have taken over our role and supported X in everything and us the parents' and 'we have every faith in the manager. They're a team which are part of our lives.'

Staff told us that they enjoyed working at Thorntree Way. One member of staff said, 'it's like a big family here, all the home comforts together with the personal individual care it's just what you would want for your own family.'