- Dentist
Durham Family Dental
Assessment report published 29 July 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 14 July 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The practice is in Gateshead, Newcastle and provides private dental care and treatment for adults and children.
The practice was not wheelchair accessible but did have a ground floor surgery. Car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 4 treatment rooms. At the time of our inspection, there was a total 16 staff, of which there were 3 dentists (1 of whom was the owner), 6 dental nurses (2 of whom were trainees), 3 dental therapists, 2 receptionists and a patient experience lead. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 dentist, 3 dental nurses, 2 dental therapists, 1 receptionist and the patient experience lead.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We reviewed patient feedback we received, and feedback routinely obtained by the practice.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.