Croft Avenue Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

This is the first assessment for this service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.
Assessments were carried out before people arrived at the service. Where possible managers visited people in person to carry out the assessment. Care plans were robust and person-centred. Records were updated when people’s needs or preferences changed. People said that staff regularly discussed their care with them.
 

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.
Care records were person-centred. Where people were not able to share their preferences themselves, family or advocates and other health and social care professionals were included in decisions. Records relating to fluid intake did not always contain enough information to confirm people were receiving enough to drink. We raised this with the management team who provided evidence to show people were receiving enough to drink and implemented a new recording system to improve the records. In all other aspects of care, people were being cared for in line with their assessed needs.
 

The provider worked well across teams and services to support people. Staff worked well together to give people positive effective care.
Staff said management were approachable. We observed staff working well as a team, particularly during mealtimes. Partners that worked with the service gave positive feedback about interactions with the staff and managers.
 

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.
Where people were on specialist diets due to health needs, staff ensured people received the appropriate food and drinks. The activities coordinator encouraged people to move and exercise appropriate to their ability.
 

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.
Care records were reviewed 6 monthly at a minimum, unless people’s circumstances changed sooner. The electronic care planning system offered an excellent live oversight of people’s care, helping staff to make sure support was given at the right time. The provider carried out regular checks on care records to ensure they were person-centred.
 

People were supported to have maximum choice and control over their lives. Staff supported them in the least restrictive way possible and in their best interests. Staff demonstrated a clear understanding of the principles of the Mental Capacity Act 2005 (MCA). The MCA provides a legal framework for making particular decisions on behalf of people who may lack the mental capacity to do so for themselves. Staff had received training regarding the MCA and policies were in line with the principles of the MCA.
Appropriate best interest decisions had been taken where people were unable to make decisions for themselves.