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Marie Stopes International West London Centre Good

All reports

Inspection report

Date of Inspection: 2 December 2013
Date of Publication: 9 January 2014
Inspection Report published 09 January 2014 PDF

Overview

Inspection carried out on 2 December 2013

During a routine inspection

People using the service were provided clear information on treatment options and follow up care. Consultations were conducted privately and provided advice and counselling as well as medical examination and treatment. We saw that equality and diversity had been taken into account.

Signed consent to treatment was obtained in all cases after consultation and after an informed decision had been made about treatment.

We spoke to one person who told us that she felt well informed and was given clear explanations about treatment options and risks, follow up care and contraception. She told us that all the staff at the clinic were caring and supportive, saying, �They�re very kind, really nice. They give you all the information you need�

There were suitable arrangements for clinical emergencies with rapid response alarms, staff training in life support and appropriate fire safety procedures at the premises.

Infection control policies and procedures were in place to monitor and audit infection control and minimise the risk of infection to those using the service, and adequate standards of hygiene and cleanliness were apparent.

Staff had appropriate induction and training with a system of regular staff appraisals.

The provider had systems in place to monitor and assure the quality of the service, including regular audits, satisfaction surveys and a clear complaints procedure. Results of a recent survey showed very high levels of satisfaction with the service.