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Marie Stopes International West London Centre Good

All reports

Inspection report

Date of Inspection: 1 December 2011
Date of Publication: 5 January 2012
Inspection Report published 5 January 2012 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

Patients received care and treatment from competent staff that were supported to develop and maintain their knowledge and skills.

Overall we found that Marie Stopes International West London Centre was meeting this essential standard.

User experience

Patient feedback comments included statements such as “the nurses are brilliant”, “they made me feel very at ease, explained everything and were very compassionate” and “all staff are very professional and friendly”

Other evidence

Staff confirmed they had been given a comprehensive induction on commencing employment in the organisation. The period depended on their role but involved working with experienced staff and being supernumerary for a period of time.

Staff told us they were provided with opportunities to attend supervision. They said they had appraisals and learning and development was discussed as part of the process.

The managers told us they held staff meetings and the minutes of the last one were seen. The centre had ‘shut down days’ to bring together all staff for training and meetings. We were told the agenda for the next shut down day was being planned and would include the results of the staff survey. The meetings were used to update staff on operational matters, performance and patient feedback.

The managers confirmed induction, supervision and appraisal processes were in place. They told us that the organisation had implemented 360 degree appraisal for managers, team members and medical staff working in the centre contribute to the process. The centre was planning to start a staff forum with representatives from every department to meet periodically with managers to improve communication and involve staff in decision making about issues in the centre. The terms of reference had been drafted and were going out for consultation to staff.

The centre managers maintained a training matrix which demonstrated that staff were up to date with their mandatory training.