Posa Care Solutions Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People and their relatives told us the registered manager and staff were kind, compassionate and provided care in a dignified way. A relative told us staff who supported their family member ‘were lovely’ and went on to say, “He always appears happy when I arrive home.” Another person said the registered manager was a nice man and ‘very approachable’.

We found the provider’s values of enrichment, empowerment and engagement were being delivered through staff who were genuinely caring and kind.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People told us they were treated as individuals. One relative told us staff respected their family member’s strict regime and personal wishes around how they wish to be supported.

People were supported by familiar staff who knew them well and were reliable and respectful.

People told us staff knew their likes and dislikes and staff worked with them, their relatives and other care agencies to ensure their needs, wishes and preferences were met.

The registered manager and staff spoke warmly and sincerely about the people they supported. There was a genuine emphasis about promoting and providing people with good quality of care.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff understood the importance of supporting people to maintain their independence and to live at home for as long as possible. They supported people to make informed choices about how they lived their lives and decide what care would be provided for them.

People and their relatives told us they had established positive relationships with their care staff. One relative said staff encouraged their family member to be as independent as possible and provided them with choices using visual options.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff understood people’s needs and how people would like their care and support to be delivered. People told us staff knew people well which enabled them to recognise and respond to any changes in people’s wellbeing. One person told us staff were able to anticipate their needs and always ensured they were comfortable and had access to items which were important to them such as a drink when the care visit was competed.

The registered manager provided several examples of how they had adapted their approach to meet people’s changing needs or preferences such as the timings of the care visits.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us they felt supported and valued by the registered manager and service manager. Through staff supervision, team meetings and regular calls with the managers, staff told us they had regular opportunities to provide feedback, raise concerns and suggest ways to improve the service to people.

The provider had systems in place to plan and monitor staff rotas and working hours and adjust the rotas when staff were absent. The managers provided on call arrangements and provided care to people in emergencies to ensure there were always safe staffing levels.

Staff raised no concerns about inequality within the workforce and felt they had the skills and support required to care for people in line with their care needs. One staff said, “Yes, they [provider] treat us equally.”