Belong Chester

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider generally promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. We observed people being offered choices of food and having access to a variety of activities.

Staff supported people to be independent in their daily lives. For example, where appropriate, people had specialised exercise or gym programmes in place, delivered by staff who were specially trained. Staff shared positive example of improved quality of life and increased independence for people who accessed the gym facilities.

Most family members spoke positively about the activities available to their relatives. Comments included, “[Name] has been joining in with painting and having a coffee, rather than being alone, he can choose things,” and “There is a list of activities, she has her nails done, she has a good relationship with the staff, doing art and things and they encourage her really well. They are very positive people, and they know her very well.”

People were supported to maintain relationships with their family and friends. Family members told us they could visit whenever they wanted to, without restrictions.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.