- Care home
Beachview
Assessment report published 30 April 2026
Contents
Ratings
Our view of the service
About the service
Beachview is a care home. The service is based over 2 floors and has large open plan communal areas and is located within a beach side community. There were 10 people using the service at the time of the inspection.
Who the service is for
This is a specialist service for people with a physical disability, learning disability and autistic people. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted.
Our view of the service
We carried out this assessment from 13 April to 20 April 2026 to confirm that the previous rating of good remains accurate. Where we found practice has now met or continued to meet a good standard, we have not reported in detail on these areas and have focused our findings on any areas where improvement was needed or where exceptional practice was found.
People were supported by enough safely recruited staff, who had the skills and knowledge to provide effective support. Staff consistently spoke positively about training and support available to them. One told us, “The training we receive is very good and in depth. If there was something I didn't understand or was a little unsure of then it was explained in a way that I could.”
People received their medicines when they needed them. The team continued to embed recent changes to medicine processes. Staff told us how they had been supported to improve their confidence and knowledge in this area. We observed staff supporting people safely with medicines with a person-centred approach that was consistent with information in peoples’ support plans.
Staff understood their responsibility to safeguard people from the risk of abuse; they were knowledgeable about what concerns they would need to report and to whom. Risk assessments had been conducted to ensure people were supported with their health conditions. The service manager told us they reviewed support plans to ensure they contained relevant information in order to manage and mitigate risks. Relatives confirmed people were supported to manage health risks effectively. One told us, “The service manager is actively researching their loved one’s conditions to try to help them to the max.”
People had opportunities to visit and spend time at the service prior to moving in, this was part of the assessment process. Relatives told us how this process had ensured people were included in their choice to move to Beachview. One relative told us, “We chose the right home, the transition has been very quick and easy, [loved one] has settled really well.” The service ensured people were supported to have maximum choice and control over their lives. People were at the centre of the planning and review of their support; this ensured they received personalised care in line with their preferences and diverse needs. Visiting health and social care professionals were consistently positive about how the service worked with them to ensure people were supported with complex needs.
People can only be deprived of their liberty to receive care and treatment with appropriate legal authority. In care homes, this can be done through a procedure called the Deprivation of Liberty Safeguards (DoLS), which is part of the Mental Capacity Act 2005 (MCA). We checked whether the service was working within the principles of the MCA and how they managed DoLS within the service. Staff and management worked within the principles of the Mental Capacity Act 2005 (MCA). Deprivation of Liberty Safeguards (DoLS) authorisations were appropriately applied for and overseen. People were not subject to unlawful or excessive restrictions they had choice control and freedom over their lives.
People were supported by caring and compassionate staff who promoted choices in a way people understood. Staff spoke to and about people with warmth, acknowledged their individuality and respected their dignity. People’s independence was promoted by staff in all areas of their life to ensure people lived the life they wanted.
People received person centred support from staff who demonstrated an ongoing commitment to learning in order to maximise their knowledge of peoples individual needs, this included some complex communication needs. Relatives told us how managers and staff consistently sought information, worked with them and health professionals and how support plans were regularly updated to reflect this learning and any changes.
The provider’s vision was shared across the staff group, this focused on person centred care, choice, independence and inclusion. Managers and staff shared examples of how people were supported to be involved in developing the quality of the service. The registered manager and their team fostered an open culture where everyone’s thoughts and feelings were considered. The management team were supportive and approachable, and promoted a collaborative approach to continually learning and improving the service. Professionals were consistently positive about the service, and one told us, “Beachview provides holistic and good care, that is person centred and brings happiness to people. It felt welcoming and supportive. Peoples input is sought all the time and independence is maximised no matter how big or small the goal is.”
People's experience of this service
People who used the service were consistently positive about their home and the staff who supported them. One person told us, “It's amazing, everything is so nice and the staff can't help me enough they bend over backwards to help me. They are amazing.” Another person said, “I'm really, really happy here the staff make me happy.” People and relatives described caring and compassionate staff and a visible manager who they could speak with at any time.
People and relatives confirmed they were supported to be safe living at the service and staff treated them with care and compassion. One relative told us, “Yes, they feel [their loved one] is 100% safe, there's a signing in process and if we don't know staff members, they ask who we are. They ensure [loved one] has rescue medicines when they come home. They feel very safe there, people are never left on their own and the staff always interact with people.”
People told us they had choice and control over their lives and they enjoyed their independence. People were supported to engage in activities of their choosing. We observed people being supported to attend social activities in the area and on another occasion some had enjoyed lunch together in the local pub. One person who had recently moved to the service told us, “They took me out for the day, this was my first day out in years.” They went on to explain the plans they were making for future trips.
A relative told us how staff advocated for people. When their loved one had moved in, the family helped prepare their room with their possessions including the location of their bed. Staff quickly noticed the location of their bed would have meant the person could not see their TV and working with the person and family ensured this was addressed. Another relative told us how the service manager had worked to ensure their loved one could remain attending a local activity centre by working with partners to manage challenges around transport. This enabled the person to continue to benefit from this social activity.
People were encouraged and supported to set goals which they discussed with keyworkers. One person told us how they were encouraged to further develop opportunities to grow and told us how they were involved in the providers quality processes by visiting other homes. A staff member told us how one person loved swimming; however local pools were not equipped to support their complex needs. They told us how the staff made a day of it and took the person to an accessible pool out of the area in order for them to achieve their goal. Relatives consistently told us about the positive impact the team had on their loved ones lives, One told us, “They're just amazing, genuinely make such a difference in people's lives. It feels like they're living a life and not just being alive”.
Some people could not directly tell us about their experience. We used a structured observation tool to assess whether they received good care. This approach showed people were included and listened to and staff consistently interacted positively with them, ensuring they used people’s specific methods of communicating.
People we observed were happy during the inspection, laughing and smiling with staff and it was clear they had formed positive relationships with staff who knew them well. People were relaxed and interactions were kind and caring. People were supported with their needs and choices in a respectful, dignified manner. We saw staff using effective techniques such as pointing at objects of reference to ensure people were able to make decisions.
All people and their relatives spoke highly of the running of the service, they said they felt listened to and the manager was approachable. Relative’s comments included, “We couldn't ask for a better manager, all the management is fantastic,” “I’ve been so impressed by the home’s actions,” And, “The manager has taken time to really find out more about [loved ones needs], I’m so impressed.” Managers and staff worked with people to ensure they had a fulfilling and meaningful life, putting people’s needs, aspirations and independence at the centre of the support they provided.