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Valley Road - Resource Centre Good

All reports

Inspection report

Date of Inspection: 26 September 2013
Date of Publication: 5 November 2013
Inspection Report published 05 November 2013 PDF

Overview

Inspection carried out on 26 September 2013

During a routine inspection

When we inspected the home we spoke with people who used the service and staff who were on duty. Some people were unable to tell us what they thought about the care and support they received. Therefore In order for us to understand their views and experiences we spent time during the inspection observing what people were doing and the interactions between people who used the service and staff who worked there. The people who could express a view told us they were very satisfied with the service they were receiving. One person said "I love coming here, its home from home� and �The staff are brilliant�. People using the service were calm and relaxed, and engaged in a number of tasks and activities during our visit. Staff interacted with people in a nice friendly manner and we saw relaxed conversations between staff and people using the service.

Staff told us they felt settled and happy in their jobs, and were well supported by their manager. They said that they were provided with training that was relevant to the job they were performing.

There was an effective complaints system available. Comments and complaints people made were responded to appropriately, people were supported to raise concerns and air their views if they were unhappy with the service provided.