- Care home
Parkhill Nursing Home
Report from 2 June 2025 assessment
Contents
Ratings
Our view of the service
Date of assessment: 11 August 2025 to 26 August 2025.
Parkhill Nursing Home is a care home providing personal care and support for up to 38 people in one adapted building over 3 floors. The home is registered with the Care Quality Commission (CQC) to provide nursing care; however, this activity is not currently provided. The service provides support to older adults, people with physical disabilities and some people at the home are living with dementia and other cognitive impairments. At the time of our inspection there were 19 people living at the home.
This inspection was carried out to follow up on our ongoing enforcement action taken against the provider for 8 continued breaches of regulation identified at the last inspection. At this inspection we found improvements had been made and 4 breaches had now been met, these were in relation to person-centred care, consent, safe care and treatment, and nutrition and hydration. However, we found continued breaches of 4 legal regulations in relation to dignity and respect, premises and equipment, good governance and safe staffing.
The service has been in a Multi-Agency Concerns (MAC) process led by the local authority for over a year and is voluntarily restricting admissions to the home. Parkhill Nursing Home has now been rated inadequate or requires improvement for the last four inspections. This meant there was a history of failing to respond adequately to serious concerns raised by CQC. In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward.
People's experience of this service
The service made sure that medicines and treatments were safe and met people’s needs, capacities and preferences and they involved people in medicine planning, including when changes happened. People received their medicines safely and medical attention was sought when needed. One person told us, “I have medicine and they give it to me every day.” Consent to care recordings and the delivery of person-centred care had improved since the last inspection. We observed that permanent staff knew people well and had formed relationships.
People were supported by staff who were generally kind and caring, and we observed some positive interactions between staff and people. One relative commented, “The staff are mainly loving and caring.” However, we found people’s needs were not always being met in a timely manner as there was not enough staff on duty day and night. People and their visitors told us throughout the inspection that they always had to wait for assistance, and this impacted on people’s quality of life. One person told us, “The staff are lovely, and they know what I need and how to help me, but there just isn’t enough of them.” And “The staff treat me smashing, but there’s just not enough to manage everybody.” The lack of appropriate staffing levels impacted on people’s safety and the effectiveness of care delivery. People were not always treated with dignity and did not always receive timely attention when they required personal care and people were not assisted with personal grooming as often as they would like.
People had limited opportunity to access the outside garden space and we found people sometimes had access to unsafe areas. There had been no activity provision at the home for several weeks due to the absence of the activity co-ordinator. Some people and their visitors told us they were unhappy about the cleaning provision, and we found noticeable odours around the home. We received mixed feedback from people and their visitors about the food provision at the home. We were made aware the quality of the food had decreased and complaints had been made. We found people had to wait for their breakfasts and hot drinks on both mornings of the inspection. Kitchen staff were kind and caring in their interactions with people and told us they would make an alternative meal if someone was not keen on the menu choices.