Appleton Court

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. This is the first assessment for this newly registered service. This key question has been rated good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People told us they were supported by staff who were kind and caring. When asked about the staff, 1 person said, “They are unbelievable in this job. They are so attentive, like friends.” While a family member said, “From what I can see they are kind and caring. They are very considerate.”

During the inspection, staff were very respectful of people’s privacy, and it was observed that staff practices-maintained people’s dignity at every point.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People were treated as individuals and staff got to know people well to be able to meet their preferences. One family member said, “Staff know [relative’s] likes and dislikes.”

Staff worked with people on a personal level to understand their goals offering help and support when needed. One staff member said, “People are empowered at Appleton Court. We always ask their opinion.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People lived very independently at Appleton Court and had control over their own lives. People could freely come and go from the service and staff would support people to become more independent over time. One person said, “I have choices, I can go to bed when I want. I have the freedom to do what I want.”

Within the communal areas of the building, people had the opportunity to take part in socialising and activities which were led by the people. People discussed their interests and staff helped facilitate events of their choice. Many people spent time in the local community and visitors were welcomed into the service.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff would monitor people’s health and well being daily, discussing any concerns with the person and escalating to other professional bodies if required. People could take advance of the staff being onsite 24 hours a day and had personal alarms so staff could respond to any concerns immediately.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The registered manager and senior team were approachable and on site daily to support staff, so they were able to feel confident when providing care. Staff told us the registered manager was supportive and led with care and compassion. One person told us, “We can go to [registered manager] about anything, we just need to knock on their door.”