Derwent Lodge

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider treated people with kindness, empathy and compassion and respected their privacy.

People and their relatives told us that staff were kind and caring. A person said, “The staff are kind and caring. I look after my personal room but the staff support me if needed.” A relative said, “Staff are great. They are nice and kind.” Another relative said, “Staff have always been nice and kind.” We observed staff supporting people in a kind and caring way throughout the assessment.

Policies were in place to provide guidance on treating people with dignity and ensuring privacy was protected.

The provider treated people as individuals and made sure people’s care, support and treatment met their needs and preferences.

A relative said, “Staff know [my family member] well and do their best for [them].” Another relative said, “They know [my family member] really well.”

People’s individuality and preferences were respected. Staff knew people well and their likes and dislikes.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were supported to retain independence. A person said, The staff help me with my personal care, they put the soap on the flannel and I wash and dry myself.” Another person said, “I met my [family member] in town today and do this most weeks. Last week I was able to go home overnight to stay with [my family].”

People told us that they had regular activities. A person said, “The staff take me shopping and support me. I like going into the garden and like looking at the pigeons.” Another person said, “I enjoy the chair exercises with other residents and play Bar Football, and snooker with other residents. I like gardening with the residents and staff at the home. We did go to Matlock Bath about a year and half ago it would be nice to have more activities in the home.” The manager told us that were looking to develop further activities in the home.

People’s cultural and religious needs were identified and supported. We saw one person supported to attend religious services online. However, a relative told us that while staff supported their family member’s cultural and religious needs, they would like the support to be more consistent regarding their religious needs.

People were able to visit the home. A relative told us that they usually contacted the home prior to a visit to check their family member’s mood but were able to visit without restriction.

Staff responded to people’s needs to minimise any discomfort, concern or distress.

We observed staff promptly responding to people’s distress during the assessment visit. A relative said, “Staff get help straight away when they can tell my [family member] is becoming unwell.” Another relative said, “Staff are really good at responding to [my family member] when [they are] upset. They reassure [them] but also give [them] space. They gauge it really well.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to deliver person-centred care.

Staff told us they had good relationships with the registered manager and that staff worked well together. A staff member said, “I am always happy to work here.” Another staff member said, “We get on well, everyone is welcoming.”

Supervisions and team meetings provided opportunities for staff to raise any wellbeing concerns. Policies were in place to support staff wellbeing. The registered manager monitored staff to ensure they did not work too many shifts and staff told us they were able to have breaks during their shifts.