- Homecare service
Lindsay House
Assessment report published 1 October 2026
Contents
Ratings
Our view of the service
We carried out this assessment as it had an aged rating. We visited the site on 11 and 13 August 2026, reviewed evidence and documentation off site, and concluded the assessment on 01 September 2026. The service is a supported living service, providing personal care for people living with mental health conditions. The service supports up to 17 people. Not everyone using the service required support with personal care. We only inspect where people receive personal care. At the time of the assessment, there were 5 people receiving support with personal care. The provider had robust recruitment processes in place, staff were adequately trained and had good knowledge in their roles. Medicines were managed safely and the environment was maintained to a good standard, ensuring both cleanliness and safety. People were involved in the formulation, planning and reviewing of their care. There was joined up working with external professionals and care was delivered in line with legislation and best practice guidance. Risks were mitigated and managed effectively. The provider encouraged people with positive risk taking, working with them and external agencies, where necessary, to do so in the safest way possible without infringing on their rights. Staff felt supported in their roles, and there was room for them to develop. Leaders were actively involved in people’s care and had a proactive approach. One professional told us, “In my personal experience, the quality of care, the commitment of staff, the teamwork and the way the service is managed are all excellent.” The provider had good oversight of the service, and we found there was an open culture. One professional told us, “Lindsay House pride themselves in openness and transparency. If a safety event occurs, they do not just investigate behind closed doors; they work collaboratively.”
People's experience of this service
Not everyone receiving personal care from the service, wanted to speak with us and share their feedback. Some people couldn’t share their experience with us directly, where this was the case, we used observation to ascertain their experiences.
We found that people were treated with kindness, compassion and respect. This extended to external professionals as well, one told us, “Staff are accommodating, helpful and it’s been a pleasure working with them.”
People’s individuality and independence were promoted and there was a focus on supporting people to achieve goals, and work towards recovery. People spoke positively about the staff, one person told us, “They’re lovely. I really like them.”
The provider involved people in decisions about their care and treatment, and people had control over their environment and day to day lives. The provider operated initiatives such as “you said, we did” and people told us they felt listened to and involved in the direction of the service.