- Care home
Greenfields Close
Assessment report published 13 July 2026
Contents
Ratings
Our view of the service
Date of assessment 02 June to 16 June 2026. Greenfields Close is a care home providing personal care and support for up to 30 people of all ages living with a learning disability and autistic people.
At the time of the assessment, the service was supporting 24 people. We carried out our onsite assessment on 02 June 2026 and completed a subsequent out of hours visit. Out-of-hours visits help identify risk, checks that people are safe, and supports our understanding of the quality of life people experienced outside of standard hours. They also show whether staff are doing the right things when supervision is lower.
Greenfields Close was registered in December 2010. This assessment took place as we had not completed a comprehensive review since 2019.
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
Right Support:
People were encouraged to lead their lives in their chosen way and supported to access meaningful activities and develop their skills. Staff involved people in decisions and planning any changes to their care.
Independence was encouraged and supported. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were kept safe. Staff understood and mostly managed risk while supporting people to take part in activities in their local community, develop and maintain relationships, and try new things. There were enough staff with the right skills, qualifications, and experience. The registered manager made sure staff received training and regular supervision to maintain high-quality care. Staff managed medicines well and people had regular health checks and medication reviews.
Right Care:
People were treated with kindness and compassion and received dignified care that respected their privacy and human rights. Care and support were person-centred. Individualised care and support plans were in place that enabled staff to provide person centred, outcome focussed, and safe care for each person. People’s preferred communication styles were known, clearly documented in their support plan, and respected.
Right Culture:
The ethos, values, attitudes and behaviours of leaders and care staff ensured people supported by the Greenfields Close team led confident, inclusive, and empowered lives. Staff and managers had shared values which were based on supporting people to live an ordinary life as any other citizen with the same rights and opportunities.
People's experience of this service
People living at Greenfields Close, including those who did not use words to communicate, gave clear and positive feedback through their actions and behaviours. We observed people smiling frequently, appearing relaxed and comfortable, and showing enjoyment through laughter, positive vocalisations, gestures and animated facial expressions. People were seen seeking reassurance from staff, sitting alongside them calmly, and responding positively to their presence, which demonstrated strong relationships, trust and emotional security.
People were confident in expressing their preferences using body language, eye contact, movement and gestures. Staff understood these communication styles well and consistently responded in a timely and appropriate way. People engaged willingly in activities, approached staff independently, and showed enthusiasm through their posture, movement and sustained attention. Their relaxed demeanour and positive responses during daily routines indicated they felt safe, understood and valued.
Feedback from keyworker meetings showed people felt happy, secure and confident that staff understood how they communicated. Records confirmed that people were supported to express their choices, preferences and concerns using personalised and meaningful communication methods. Staff knew people well and were able to recognise even subtle changes in presentation, responding promptly and sensitively to any signs of anxiety or discomfort.
Relatives spoke positively about the service and said they were happy with the care provided. Communication was consistently highlighted as a strength, with families kept informed about incidents, activities, and appointments. They described an open, transparent approach where they felt involved in discussions and decision-making. For example, one family member said “There is a team at Greenfields and a team at home and together we are a big team. We have an open and transparent relationship, sharing information and ideas to help provide the best for my loved one”.
Overall, people experienced positive outcomes, including emotional security, meaningful relationships and an improved quality of life. Staff demonstrated a good understanding of each individual and treated people with dignity, respect and kindness. Throughout the assessment, we saw evidence of care and support that had a positive impact on people’s day-to-day lives.