- Dentist
Heaton Dental Clinic
Assessment report published 3 February 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 16 January 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Heaton dental Clinic is part of Portman Dentex a dental group provider. The practice is in Newcastle upon Tyne and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 6 treatment rooms. At the time of our inspection, there was a total of 27 staff, of which there were 10 dentists, 9 dental nurses, 2 dental therapists, 1 orthodontist, 1 Sedationist, 1 oral surgeon, 2 receptionists and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 5 dental nurses, 1 dental therapist, and the practice manager.
The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.
People's experience of this service
Patients commented positively about the standards of cleanliness. “The receptionists are welcoming and friendly and the waiting area clean and warm.”
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. “They explain things to you and give advice on aftercare. I feel at ease from the moment, I walk in.”
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
Some other comments from patients included …” Feeling reassured, respected and in control of their appointments” …
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.