- Homecare service
Call on Me Ltd
Report from 25 July 2025 assessment
Contents
Ratings
Our view of the service
Date of assessment: 23 April to 30 May 2025.
Call on Me Ltd provides care to people living in supported living services. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is to help with tasks relating to eating and personal hygiene. At the time of inspection 8 people were receiving personal care living in 4 different locations.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found people received care in accordance with this guidance.
This assessment was prompted in part due to concerns raised to CQC and as Call on Me Ltd had not yet been inspected. Therefore, this was a responsive inspection of all quality statements, under all 5 key questions of safe, effective, caring, responsive and well-led.
People received safe care, were protected from abuse and risks in their care were identified, managed and reviewed appropriately, including positive risks for people. The service followed safe recruitment processes and there were enough staff who received appropriate training and supervision to support people. People’s support plans were person centred, met their needs and were regularly updated and reviewed with people, and their families if appropriate. Staff knew people well and were observed to be passionate about the care they provided, kind and caring and excellent at promoting people’s choices and independence which led to positive outcomes for people. Leaders and staff worked well with external professionals to promote best outcomes for people by improving their independence and access to the community. There was a clear management structure and staff said they felt supported. The provider sought feedback from people and their relatives and implemented learning when identified. Clear processes were in place to maintain effective oversight of the running of the service and identify when improvements were required.
People's experience of this service
Staff understood people and their needs well. They were able to communicate with them in a way most appropriate for the individual, showing knowledge of their preferences. People told us staff were generally good, their independence and choices were supported and they were involved in reviews and goal setting. People spoke positively of the support provided to join the voluntary workforce and ongoing positive impacts of this. The provider had identified potential difficulties for families when children transitioned from children to adult services, because of this they had completed work on supporting people’s human rights, the Mental Capacity Act (MCA) assessments and decision making and worked with people and their families to share information prior to needing a transitional placement, which professionals confirmed. People also confirmed when there had been any concerns, they had been listened to, investigated and the outcome had been shared.