- Homecare service
Call on Me Ltd
Assessment report published 12 August 2025
Contents
Ratings
Our view of the service
Date of assessment: 23 April to 13 June 2025.
Call on Me Ltd is a domiciliary care agency who provides personal care to people living in their own homes. This is to help with tasks relating to eating and personal hygiene. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. At the time of inspection 13 people were receiving personal care.
We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We found people received care in accordance with this guidance.
This assessment was prompted in part due to concerns raised to CQC and as Call on Me Ltd had not yet been inspected. Therefore, this was a responsive inspection of all quality statements, under all 5 key questions of safe, effective, caring, responsive and well-led.
People received safe care, were protected from abuse and risks in their care were identified, managed and reviewed appropriately, including positive risk taking for people. The service followed safe recruitment processes and there were enough staff who received appropriate training and supervision to support people. People’s support plans were person centred, met their needs and were regularly updated and reviewed with people, and their families if appropriate. Staff knew people well and were observed to be kind and caring. Leaders and staff worked well with external professionals to promote best outcomes for people by improving their independence. There was a clear management structure and staff said they felt supported. The provider sought feedback from people and their relatives and implemented learning when identified. Clear processes were in place to maintain effective oversight of the running of the service and identify when improvements were required.
People's experience of this service
Staff understood people and their needs well. They were able to communicate with them in a way most appropriate for the individual, showing knowledge of their preferences. People told us staff were generally good, their independence and choices were supported, and they were involved in reviews and goal setting. Some people had relatives who were able to advocate on their behalf and other people had professional advocates. This helped to make sure people’s views were considered and people were supported to stay in touch with people who mattered to them. People had access to a wide range of activities and opportunities to try new things, which they were encouraged to participate in with support from staff. People had access to staff who knew them well and were skilled in supporting them. People also confirmed when there had been any concerns, they had been listened to, investigated and the outcome had been shared.