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Inspection report

Date of Inspection: 10 July 2013
Date of Publication: 9 August 2013
Inspection Report published 09 August 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 July 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff and reviewed information given to us by the provider.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff received appropriate professional development.

We spoke with people during the inspection, but their comments did not relate to this standard.

We spoke with care workers during the inspection and observed them whilst they worked. Staff were very positive about working at Grace House, and said they were well supported by the registered manager, providers and colleagues. They told us they met at the beginning of each shift to discuss people's care needs and provide support for each other.

Staff also talked to us about the training they received, which included health and safety, manual handling, infection control, fire safety and safeguarding adults. Staff told us that they received regular one-to-one and group supervisions and found this helpful. They said that the registered manager and provider were always around in the home for support and that they met regularly to discuss their work. One member of staff said “It’s really good having the owners in the home so much of the time. They are really supportive and help out when they can.”

We looked at the supervision records for five staff. These clearly documented the registered manager had monitored the care practices and checked on staffs' understanding of their role regularly. We noted that all staff including care staff, housekeeping staff and kitchen staff had received formal documented supervision in April 2013. We also noted that there was a general staff supervision meeting in April 2013.