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Inspection report

Date of Inspection: 10 July 2013
Date of Publication: 9 August 2013
Inspection Report published 09 August 2013 PDF | 86.03 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 July 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff and reviewed information given to us by the provider.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent it from happening.

Reasons for our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent it from happening.

We asked the registered providers what arrangements they had in place to ensure people were protected from the risk of abuse. They told us they worked in accordance with the local authority multi agency safeguarding procedures. We saw there was a copy of the multi-agency procedures in the reception area of the home. This meant that people and visitors to the home knew the registered providers had considered the possibility of abuse occurring and had taken reasonable steps to prevent abuse from occurring. However when we looked the local authority procedures we found they were out of date. This was brought to the attention of the providers at the time. They downloaded an up to date copy immediately.

We also saw the providers safeguarding procedures reflected the information in the local authority procedures. We saw a flow chart had been developed and it provided staff and others with clear instructions as to how to proceed in the event of any suspicions of abuse. This information was kept in a prominent area of the home meaning staff and others would have access to the information in a timely manner if they had concerns. All of the people we spoke with told us they felt safe living at the home. One person said “I couldn’t live in a safer place. I have the utmost trust in all of the staff.”

All of the staff we spoke with demonstrated a good understanding of the procedures regarding protecting people from abuse. We discussed a number of scenarios with them and they were clear as to the actions to take if they suspected someone was being abused. Staff also talked about the training they had received including the Mental Capacity Act and the Deprivation of Liberty Safeguards. This meant that people and their relatives could be confident that staff were aware of and had an understanding of the legislation and that they would act promptly in the event of someone being abused.