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Archived: Grace House Residential Home

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Inspection report

Date of Inspection: 10 July 2013
Date of Publication: 9 August 2013
Inspection Report published 09 August 2013 PDF | 86.03 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 July 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with staff and reviewed information given to us by the provider.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

People’s privacy, dignity and independence were respected.

Reasons for our judgement

People who use the service understood the care and treatment choices available to them.

People who could communicate with us in a meaningful way told us staff were caring and treated them respectfully. One person told us "We are always treated with dignity and respect."

People were supported in promoting their independence.

During our visit we observed that where people were able to they moved around the home freely. Those people who required more support were observed from a safe distance by staff to ensure that risks to their safety were minimised. One person told us “Oh yes staff keep an eye on me, but I do my own thing. It’s good to know that I just have to ask for help and there is someone there.” This meant therefore, where able people's independence was promoted and respected.

People's privacy and dignity was promoted and respected.

On a number of occasions during the day we observed and heard care being provided to people. Staff were seen and heard to be respectful and mindful of the need to ensure that people's dignity was promoted and protected. Bedroom and bathroom doors were kept closed whilst personal care was being attended to. Staff were heard to speak with people in a respectful and sensitive manner. Staff we spoke with demonstrated their responsibilities to ensure people were treated with respect and dignity. They talked about the need to ensure people were given choices around all daily living activities. We heard staff offering people choices regarding their meals, choice as to the activities they liked to do and their choice of clothes. We also noted people were asked where they wanted to spend their time during the day.

People who used the service were given appropriate information and support regarding their care.

We observed that people who used the service and their relatives were provided with written information in relation to their care. Communal areas contained policies and procedures including the home’s complaints procedure Therefore people were aware of their rights and the procedure to make a complaint.

People expressed their views and were involved in making decisions about their care and treatment.

We looked at the care records for six people. We saw that people and where appropriate their relatives had been involved in developing their care plans. We also noted that regular reviews of their care plans had been undertaken. People spoken with said they were fully involved in all aspects of living in the home. One person told us “I feel part of a big family here, I am always asked for ideas as to how things should be done. This meant that people had been included and involved in the running of the home.

We noted photographs posted throughout the building. The photographs showed people enjoying various activities within the home and the wider community. One person told us "There is always something going on if you want to join in”. This demonstrated people had been provided with opportunities and had been encouraged to become involved in the community at the home.

We saw minutes of resident and relatives meetings and noted these meetings had been held twice yearly. This meant that people and their relatives had been invited to meetings and had been encouraged to become involved in life at the home and contribute to the running of the home.