- Homecare service
Ivy Grace Home Care LTD - Kirby Cross Branch
Assessment report published 26 June 2026
Contents
Ratings
Our view of the service
Ivy Grace Home Care Ltd is a domiciliary care agency that provides personal care to individuals living in their own homes. The service supports both younger and older people, including those living with dementia and individuals with mental health support needs.
This assessment was prompted by a review of the information we held about this service. As a result, we undertook a comprehensive assessment, we looked at 33 quality statements.
This assessment took place on 27 of May 2026 to 11 June 2026.
Our assessment was announced. This means we gave the service 48 hours' notice prior to our visit taking place. This was because we wanted to make sure someone would be available to support us with the inspection. The inspection team consisted of 1 inspector.
At the time of the assessment, there were 15 people receiving support with personal care. The Care Quality Commission (CQC) only inspects where people receive personal care, this includes support with tasks related to personal hygiene and eating.
We spoke with the registered manager, 7 staff members, 5 people and 2 relatives.
We saw evidence that the provider took appropriate steps to help improve the service. For example, there was a service improvement plan in place which helped make improvements to the service going forward. Risk assessments and care plans were reviewed on a regular basis or when staff identified concerns. This ensured that documentation was most up to date and reflective of peoples support needs and any associated risks.
The staff understood their legal responsibility about following the mental capacity framework.
The provider had effective systems to monitor incidents and facilitate learning from them. Staff understood and adhered to safeguarding procedures, ensuring the safety and wellbeing of people under their care. At the time of our assessment there was no safeguarding’s in progress or previously recorded.
We saw that there were systems in place to help manage peoples’ medicines appropriately, however at the time of the assessment no one was being supported with their medicine administration. Infection risks were controlled and support was provided by skilled staff.
Staff were familiar with the people they supported, treating everyone as an individual and encouraging independence. Relatives told us the service responded promptly to people’s needs and fostered a positive culture through recognition and reward initiatives, which promoted staff wellbeing and contributed to the delivery of person-centred care.
Care was personalised and adapted swiftly to changing needs, underpinned by consistent staffing and clear communication with both people and their relatives. People felt listened to and received information in a manner that suited them. Staff ensured equitable access to support, facilitated community connections, and assisted with future planning.
People's experience of this service
People described the care they received to be very positive. People told us they felt well supported and listened to, and that they were actively involved in decisions about their care. This helped them to feel satisfied with the support provided and gave them a greater sense of choice, control and empowerment. One person said, “The staff are fabulous in what they do. They are very caring and I always feel listened to.”
Staff were described as kind, compassionate and responsive to people’s individual needs. People’s privacy and dignity were consistently respected and promoted in day-to-day practice. The service also supported people to maintain their physical wellbeing by encouraging participation in activities and regular engagement, which helped to promote continued mobility and overall wellbeing. One person told us, “Staff are very good at encouraging me to stay active by giving me ideas of things that I could do, like taking short walks to help keep my mobility.”
People told us they felt able to raise concerns and complaints and were confident these would be responded to appropriately and in a timely way. Feedback from people indicated concerns raised were taken seriously and used to inform improvements. People also told us they knew the staff and leadership team well, which helped them to feel safe, supported and reassured. For an example, one person said, “I know who the manager is and I have their contact number if I needed to speak to them. However, I don’t have any concerns.”