- Independent doctor
Top Medical Clinic - Birmingham
Assessment report published 2 June 2025
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 28 April 2025.
We found the practice had met regulations.
Infection control procedures in place were effective.
The practice had effective systems to identify and manage risks.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Patients’ care and treatment was provided in line with current guidance.
Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.
The practice is in Birmingham and part of a medical clinic that provides private medical and dental care and treatment for adults and children. This report only relates to the dental services provided.
The service is located on the first floor of a building accessed via steps so is not accessible to people with reduced mobility. Procedures are in place to refer people with additional mobility requirements to accessible services nearby.
The dental practice had 2 treatment rooms.At the time of our inspection, there was a total of 14 staff, of which there were 5 dentists, 3 dental nurses, 2 of whom were trainees, 4 receptionists and 2 practice managers. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 dentist, 1 dental nurse, 2 receptionists, the practice managers and the owner.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 3 patients. On the day of our inspection, we spoke with and saw patient feedback from a further 5 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “Their services are always at a high level” and “Treatment in the office is stress-free, wonderful atmosphere, a satisfied and happy patient”.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that when they were prescribed medicines, sufficient information was given.