1-2-1 Live In Care Ltd

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good.This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

The provider carried out an assessment of a person’s needs before they began to use the service. People were then matched to carers to help to make sure the carer and the person were compatible. One person had written a review stating the choice of carer was a ‘Pretty perfect match.’ People and their representatives told us where people did not gel with the member of staff, then this was quickly addressed.

Care plans were developed from original assessments to ensure staff had the information they required to support people in a person-centred way. Staff said they were able to read the care plan before they began working with a person. One member of staff told us, “Care plans give you all the information you need. It includes people’s likes and dislikes."

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People said they had been involved in planning and reviewing their care. Professionals told us staff always acted on any advice given to make sure people received appropriate care and support.

Staff received regular training to make sure their practice was in accordance with up-to-date best practice and legislation.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

Staff worked with other professionals to ensure people received appropriate care and support. In some instances, staff worked with other agencies to provide care to a person. One member of staff said, “We work together and all know who is responsible for what."

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff told us they helped people to live healthy lives. This included supporting people with medical appointments where needed.

Healthcare professionals told us staff always acted on advice given, to make sure people received the healthcare support they needed.

The provider routinely monitored people’s care to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

The registered manager carried out regular reviews with people to make sure support provided led to positive outcomes for people. One healthcare professional commented that care provided by the service had improved people’s quality of life.

One person told us, “Without their support I would not still be independent in my own home.” One relative said, “These carers are so good, and [person’s name] is now less confused."

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People received care and support with their consent. One person said, “They don’t do anything without my consent.”

Staff understood the mental capacity act and knew how to support people when they lacked the capacity to make specific decisions. Records contained information about representatives who held legal authority to make decisions on a person’s behalf. Staff spoken with knew who to consult if they felt a person lacked the capacity to make a decision.