The Hollies

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs. At our last assessment we rated this key question Good. At this assessment the rating has remained Good. This meant people’s needs were met through good organisation and delivery.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People were supported to achieve equity in their experiences in their daily lives. One relative said, “[Name] is being enabled to be [Name]. History of control and physical restraint (at previous placements), now they are a normal person and doing things that people do and seems very happy in themselves.” They went on to say they didn’t worry about their family member anymore and trusted that anybody from Home from Home would pick up on things and make sure the person was supported to receive the care they needed. Another relative said, “[Name] does all sorts – (they have a) very good, full and active life.”

The registered manager told us people had the support from their GP and psychiatric team on a routine basis, where their care needs were regularly reviewed. One member of staff told us, they worked to promote people’s opportunities. But they felt the experiences in the NHS did not always promote equality and there were barriers when they took people up to the accident and emergency department. They said, “(Hospital) Staff are not trained to support people with learning difficulties and the processes don’t take into account people's needs.” The registered manager told us how the Home from Home Care team were working to improve people’s experience through trying to work collaboratively with hospital teams. They gave one example of when one person fell recently and needed to attend hospital. They told us the clinical lead at Home from Home Care liaised with the learning disability nurse at the local hospital to plan their visits for reviews and physiotherapy and this achieved a good outcome for the person. They told us they continually worked to uphold people’s rights to equity in care.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.