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Archived: Branston Court Care Home Good

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Inspection report

Date of Inspection: 7 June 2011
Date of Publication: 5 July 2011
Inspection Report published 5 July 2011 PDF

Overview

Inspection carried out on 7 June 2011

During a routine inspection

People who use the service and their relatives told us that they were happy with the care support in the home and staff treated them with respect. The staff team were always available and responded promptly to any areas of concern or changes to the support they required. People who use the service and their relatives told us," We've no complaints, we�re very happy with support given. They give the best care and we couldn�t wish for better,� and �This is one of the top homes the staff and care is very good.�

People were dressed in their own style and if they needed support, staff helped individuals to apply make-up or to have a manicure; people were encouraged to continue to take a pride in their appearance on a daily basis and through beauty treatment sessions. Staff listened to people and spent time with them, talking and carrying out activities, as well as providing care. A range of daily activities was available and we were told, �There�s always lots of activities here, lots of stimulation.�

Relatives were able to continue to play an active role and support people and provide care. When important things happened people told us that communication was good and told us �I like being involved and I want to help. The staff here are great and I came here whenever I want, they don�t leave me out,� and �I always know what�s happening, they�re very good at telling us things.�