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Archived: Tonna Care Services Limited

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All reports

Inspection report

Date of Inspection: 10, 12 February 2014
Date of Publication: 14 March 2014
Inspection Report published 14 March 2014 PDF | 73.85 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 February 2014 and 12 February 2014, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members, talked with staff and reviewed information given to us by the provider.

Our judgement

People’s views and experiences were taken into account in the way the service was provided and delivered in relation to their care.

Reasons for our judgement

People expressed their views and were involved in making decisions about their care and treatment. The agency had policies and procedures in place about involving people in their care. The policies focused on the diversity, values and human rights of people who use the service. We saw staff had received appropriate training to support them to deliver these values. One staff member said, "We listen to X. They choose what they do and we support them. We never insist they do anything they don't want to." Staff training records showed us staff had received a formal induction which included training in person centred care, diversity, equality and human rights.

We saw people’s care and support needs were documented and reviewed regularly to ensure people were supported safely. We saw nine detailed and comprehensive care plans for people who use the service that were individualised and person-centred. It was evident from the content people had the opportunity to say how they wished to be cared for and their choices and preferences were recorded.

We spoke with two relatives who told us the support provided focused on the needs of the person receiving a service. One relative said, “They always ask X what he wants to do, they never make assumptions.”

We saw that formal reviews were carried out quarterly, or as often as necessary, to ensure the care provided continued to meet people's needs.

We spoke with staff who confirmed they had been trained in person-centred care as part of their induction. They understood that people had the right to say how they wished to be cared for. They told us they understood people's right to independence and autonomy and they respected people’s right to refuse help and say no.