Archived: Transform Medical Group (CS) Limited (Reading)

We found the provider ensured people's consent was obtained in accordance with legal requirements. People had provided informed and voluntary consent, and only people who had the capacity to consent did so about their care or treatment.

People were protected against abuse or neglect because the provider had a satisfactory system in place to prevent and identify it.

The premises where the service were located were safe, fit for purpose and maintained. The security of people who use the service, staff and others was considered and managed to prevent risks to people.

There was a robust complaints system in place which people who use the service were made aware of. Complaints were acknowledged, investigated and where possible, resolved to people's satisfaction.

The registered manager had received necessary training in order to manage the regulated activity. Further training was planned to ensure the manager had the necessary skills and knowledge to ensure people had safe, effective and well-led care.

We found people using the service were provided with appropriate care to meet their needs. Measures were in place to ensure people's privacy and dignity were respected. Infection prevention and control measures were in place. There were systems in place to ensure clinical staff were registered with professional medical bodies. Information security protocols were in place to ensure the confidentiality and security of care records. The hospital monitored how staff completed patients' medical records to ensure the records met professional standards of medical record keeping.