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Castle Grange Requires improvement

All reports

Inspection report

Date of Inspection: 3 March 2014
Date of Publication: 4 April 2014
Inspection Report published 04 April 2014 PDF

Overview

Inspection carried out on 3 March 2014

During a routine inspection

When we visited the home in August 2013 we found there were issues in relation to the home having no staff available to

provide activities for people who lived at the home. We also observed that staff were respectful of people when they were talking with them. However, we observed practices which showed very little regard for people. We said we were concerned and improvements were needed.

We returned on this inspection to check whether improvements had been made.

We observed how staff provided care to people living at the home and we saw they did so in a caring and respectful manner.

We looked at the arrangements the home had in place for obtaining consent from people and saw people were being supported to make decisions about their care. We also saw that if they were unable to do so staff were involving people's relative in decisions about the care provided.

We found people's needs were being assessed and care and treatment was planned and delivered in line with their individual care plan.

We saw there were not enough qualified, skilled and experienced staff to meet people's needs. This was in relation to the provision of activities and stimulation for people throughout the day. We observed some of the care staff were in the office for periods of time when their assistance may have helped other care staff when providing personal care and support to people.

People were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were maintained.

We spoke with two people who used the service. One of them told us "It's alright here but there's not much to do." The other person told us "It's not home, it never will be but I don't mind it." Both people told us the staff were kind and they felt well looked after. They told us the food was good and they enjoyed times when entertainment was provided. On the day of our inspection the home had a volunteer providing live piano music for people living at the home.