Destiny Jubilee Care Limited

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this newly registered service. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. People’s care plans were detailed and identified their specific care needs and how they should be met. It was clear people have been involved in their care plans and their input had ensured their personal preferences were met. Risk assessments were thorough and covered all aspects of care and support for people.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. There was clear information in care plans which showed people were involved in planning their care and support. The provider implemented an evidence-based system for supporting people which ensured person-centred care, promoted independence and maintained their dignity.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. There was good communication between the provider and community-based health and care organisations which ensured people received good care and support.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. People were supported by staff to stay healthy and well in line with their assessed needs and wishes. For example, a person required regular blood pressure monitoring during bowel management sessions due to symptoms indicating the need for observation. Care staff consistently recorded readings to track fluctuations and ensure timely interventions.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent, and they met both clinical expectations and the expectations of people themselves. The provider implemented a range of structured monitoring tools to track, assess, and respond to both known and emerging healthcare needs and mobility changes for people they supported. The provider’s information management system ensured care plans remained up to date, interventions were timely and individuals received the highest standard of care tailored to their specific needs. A family member told us, “The [care staff] know [relative] very well, and they know [relative’s] mood. They get [relative] laughing and they all look after [relative] fine. I don’t know what I’d do without them all.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. People's care records evidenced consent had been sought prior to care and support being provided. A member of the staff team told us, "I involve people in their care and gain consent by explaining care plans fully, ensuring they understand their rights, and encouraging them to ask questions. Consent is an ongoing process which can change at any time."