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We are carrying out a review of quality at The Beeches. We will publish a report when our review is complete. Find out more about our inspection reports.
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Inspection report

Date of Inspection: 14 December 2013
Date of Publication: 9 January 2014
Inspection Report published 09 January 2014 PDF | 82.39 KB

Overview

Inspection carried out on 14 December 2013

During a routine inspection

During our inspection we spoke with eight people who used the service and three people’s relatives. We also spoke with six members of staff and the registered manager. People and their relatives told us they were happy with the care. One person told us, “I like being here. I have no gripes”. Another person told us, “It’s wonderful here, there is a nice atmosphere”. One person’s relative told us, “The staff are lovely and they bend over backwards to make sure everything is right. The manager and the owners are brilliant”.

We saw that people were treated with dignity and respect. People were given choices about their care, and the choices they made were respected by the staff.

People were treated with care and compassion and people received assistance with their personal care needs in a timely manner.

Effective systems were in place to ensure that people could access health and social care advice and support when they needed to. We also saw that important information about people’s needs was shared with other professionals when required.

We identified that improvements needed to be made to ensure that people were protected from the risks associated with medicines. Effective systems were not in place to ensure medicines were stored safely and given when people required them.

We saw that information about people’s needs and their finances was not stored securely. Improvements need to be made so that people can be assured that information about them is kept safe.