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The Beeches Requires improvement

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Inspection report

Date of Inspection: 8 December 2011
Date of Publication: 19 January 2012
Inspection Report published 19 January 2012 PDF


Inspection carried out on 8 December 2011

During a routine inspection

People who use the service told us during our visit on the 8th December 2011 that they were comfortable and have no complaints about the service. One person we spoke to commented that it�s �a nice place�. People told us that that staff are nice and they can approach them if they had a concern.

People we spoke to said there are a lot of activities they can be involved in such as exercise, quiz and bingo. People commented that they have choice and do not have to participate in activities. One person told us if �you don�t want to you don�t have to" another said they �get up when they want�.

People told us that the food was good and they had a varied menu that included fresh fruit and vegetables. People said they were offered hot drinks during the day, one person told us the �food and drink is good�.

Relatives we spoke to on the day said they were happy with the care and that staff kept them informed of changes; one relative told us the service was �excellent�. Relatives told us they were given the opportunity to give feedback on the service by completing questionnaires and as a result improvements were made.

We saw good interactions between staff and people living at the home, people were treated kindly and in a respectful manner. We observed staff spending time with people showing them pictures, talking to them and painting their nails. Staff demonstrated knowledge about people living at the care home and were able to show how they engaged with people suffering with dementia using different approaches.

We observed the environment to be clean, tidy and safe, people appeared to be dressed appropriately and presented well with there personal care needs addressed.

We saw evidence of good quality assurance systems that ensured monitoring of general health and safety as well as attempts to engage with people who use the service their relatives and frontline staff.

We found senior management active in service delivery and there was a positive drive to improve standards and support the training and development of staff, this was reflected in what staff told us.

We saw records that reflected the care that people needed and found to be consistent in what people experienced. During our visit on the 8th December we found overall that people living at The Beeches experienced a good standard of care that ensured their needs were met.