- Care home
Oak House
Assessment report published 18 August 2025
Contents
Ratings
Our view of the service
Date of assessment: 25 June – 14 July 2025. Oak House is a care home for people with a learning disability and autistic people. This inspection was prompted due to the length of time since our last inspection. Four people were living at the service at the time of our inspection. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
The provider and staff worked closely with other professionals. Staff understood their safeguarding responsibilities. Risks were well managed and care plans and risk assessments were person centred. There was a proactive culture of looking for lessons that could be learned or improvements that could be made. For example, the registered manager took prompt action in response to our feedback in regard to peoples access to areas of their home. The service worked with people to plan for when they experienced periods of distress. Records included clear, person-centred support plans which were subject to ongoing review and improvement. The provider had recently transitioned to using an online care management system and information was in the process of being transferred. Required checks were made prior to staff starting to work at the service. There were enough staff with the right skills and experience to make sure people received safe and effective care. People’s health and wellbeing outcomes were good because of the support they received from staff working in partnership with other professionals. The home and equipment were clean, and risks associated with infections were assessed and well managed. The provider made sure medicines and treatments were safe and met people’s needs and preferences.
People’s records were detailed and reflected important past events, what was important to and for the person. Care records included detailed descriptions of how people communicated; including where they used any communication aids or systems. Staff told us there was a very good culture and supportive teamwork. Records included assessments of people’s capacity, and best interest decisions where required.
Staff spoke about people respectfully and with fondness. There was a culture of gentle encouragement and staff spoke with pride about people’s achievements and abilities. Staff valued and respected people’s individuality and treated people with respect. Staff told us they enjoyed working at the home. The registered manager was open and approachable. They led by example to make sure care and support provided was inclusive and empowering. Staff felt supported and all said they would be able to speak up about any concerns.
There was a system in place for responding to any concerns or complaints. The environment was arranged to give people opportunities to spend time with other people who lived at the home, but also to have privacy when they wanted it.
The provider and registered manager had good oversight and knowledge of the service. There was a range of quality monitoring and auditing in place.
People's experience of this service
The model supported right support, right care and right culture as staff could provide timely person-centred care based around the needs of the people living in the home. Not everyone who lived at the home was able to tell us in detail about their experiences. We spent time observing the care and support people received from staff. We also spoke with people’s relatives. Relatives were positive about the care and support people received. People lived in a home supported by staff who knew them well and who worked in partnership with other professionals. This led to good health and wellbeing outcomes. Evidence seen, and feedback from relatives, demonstrated the registered manager and staff responding promptly to changes in people’s wellbeing which resulted in improvements to people’s mental and physical health. People were cared for by staff who were safely recruited, felt well supported and were happy in their jobs. This led to a relaxed and happy atmosphere for people to live in. People looked comfortable and relaxed. Interactions with staff were kind and respectful. There was lots of laughter and people were animated and happy. People received safe care in accordance with their assessed needs and wishes. This led to people being engaged and having fulfilled lives. People were supported to maintain contact with friends and family. Family members thought that many staff went above and beyond their role to facilitate this. Staff supported people to take part in a variety of activities which helped to make sure people received social stimulation and had opportunities to experience new things. People received care and support which was personalised to them and respected their individuality and routines. Throughout our visits we observed staff continuously interacted with people to provide inclusive and person-centred care. People lived in a home where the leadership led by example to ensure people received care which was respectful and empowering.