- Homecare service
Walfinch Chiswick, Hammersmith & Kensington
Report from 25 October 2024 assessment
Contents
Ratings
Our view of the service
Date of assessment 6 November 2024 to 10 February 2025.
Walfinch Home Care Chiswick, Hammersmith & Kensington provides personal care to people in their own homes.
There were 29 people using the service when we carried out the assessment, of which 11 were receiving personal care. The assessment was carried out by 1 assessor.
During the assessment we contacted 6 people or their relatives, and 16 care staff for their feedback about the service.
We looked at 34 quality statements and found that the service people received was very safe, and provided by extremely competent, professional, and well-trained staff. Staff were appropriately recruited, and they supported, and enabled people to take acceptable risks in an encouraging, proactive way which enhanced people’s quality of life. People were supported by staff who worked very well as a team to provide joined up, and integrated care, including involving external healthcare professionals. This promoted a holistic approach to maintain, and promote people’s independence, give them choices regarding the service they received, and control over when they received it. They gave their consent to treatment, were encouraged, and supported to have healthier diets, and all support was monitored to encourage outcomes improvement. People, and their relatives could not speak highly enough of the way the service was managed, and the staff employed, who treated people with kindness, and compassion, as individuals, making sure they received equitable service experiences. The service was very well led, with excellent governance, and highly effective monitoring systems. This was the first assessment since the service was registered.
People's experience of this service
People were enabled to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People and their relatives praised the management approach, which was always positive, contactable, and responsive to any concerns or queries they had, and acted on them. They also felt staff were friendly, respectful, and of a very high calibre. They were skilled, well- trained, and provided a safe service, which enabled them to experience positive outcomes regarding their care and support. This support meant people could live safely, comfortably, and were protected from risk of abuse or harm. The registered manager, and staff team were responsive to people’s changing needs, concerns, and provided them and their relatives with support to understand safeguarding. People understood how to raise concerns if they felt unsafe. The support people received was prompt, appropriate, responsive, and provided by staff who worked well together as a team. People and their relatives had choice and control over how staff provided care, support and when. They were encouraged and supported to do as much as they could for themselves to maintain and improve their independence. They were supported to maintain social, and family contacts, and pursue interests, and hobbies to reduce possible social i
olation.