Spire Wellesley Hospital

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

This means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

We looked for evidence that patients were treated with kindness, empathy and compassion. We assessed the levels of patient’s privacy and dignity afforded to patients. We asked patients to tell us about their experiences, if they were respected, if they understood that they and their experience of how they were treated and supported mattered. We also looked for evidence that every effort was made to take patient’s wishes into account and respect their choices, to achieve the best possible outcomes for them.

At our last assessment we rated this key question good. At this assessment, the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care. 

We have not awarded this service a score for Caring.

Find out about when we will not publish a key question score and what we look at when we assess Caring.

The evidence showed a good standard. The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Staff always treated patients with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Staff treated patients with compassion and kindness, respected their privacy and dignity, and took account of their individual needs. Staff introduced themselves to patients and said what their role was. Staff were discreet and responsive when caring for patients. They took their time to interact with patients and those close to them in a respectful and considerate way.

Patients said staff treated them well and with kindness.

Staff followed policy to keep patient care and treatment confidential. We observed kind and compassionate care on the ward and in theatres by a range of staff. For example, a physiotherapist supporting a patient during a procedure and a ward clerk who was kindly explaining the admission process to a patient who had just arrived. Also, theatre staff were kind and compassionate to patients receiving post-operative care. 

The evidence showed a good standard. The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff treated patients as individuals and adapted their approach to meet each person's needs.

Staff understood and respected the personal, cultural, social, and religious needs of patients and how they may relate to care needs. For example, we observed a prayer room available for staff, patients and visitors. Also, patients undergoing breast surgery were reviewed by a nurse specialist and psychological support was provided if required.

The service gathered feedback through patient surveys and responded to concerns. We reviewed 5 care plans and saw these were tailored to individual needs and circumstances. In the patient survey data for part of 2026, 68% of patients strongly agreed that they “felt truly valued as an individual” and 25% further agreed with this statement.  

Staff had training in equality, diversity, inclusion and belonging as well as dementia and autism awareness which formed part of the mandatory training programme. This supported staff to provide care that was person centred, inclusive and responsive to individual needs.

The evidence showed a good standard. The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff promoted patients independence, so patients knew their rights and had choice and control over their own care, treatment and wellbeing.

Patients were encouraged to be as independent as soon as they were able following surgery. This included becoming mobile and able to move around the ward area, toilets and bathroom. Physiotherapists provided exercise routines when needed and supported patients to learn new ways of moving, so they could be out of bed as soon as possible. The physiotherapy and occupational therapy teams had developed a tool to demonstrate the levels of a patient’s independence in terms of their mobility status.

The services patient information noticeboard promoted the “accessible information standard”. This aims to make sure that people who have a disability, impairment or sensory loss are given information they can easily read or understand.

The evidence showed a good standard. The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Staff listened to and understood patients’ needs, views and wishes. Staff responded to patient’s needs in the moment and acted to minimise any discomfort, concern or distress. 

In the 2025 patient survey, 92% of patients either strongly agreed or agreed that they felt fully informed about their care and treatment.

Staff observed patients and intervened where they saw people were uncomfortable, or distressed. People appeared well cared for, clean and with the items they needed. Staff encouraged people to eat and drink to maintain health.

There were emergency call bells sited close to each bed and in recovery and theatre to ensure staff could call for additional help and expert help could be summoned quickly.

People who used mobility aids such as walking frames or crutches were assisted to use them until they regained their usual level of mobility.

Staff gave patients and those close to them help, emotional support and advice when they needed it. They were empathetic and considerate of the stress of a theatre environment. 

The evidence showed a good standard. The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff had access to resource and facilities for safe working. This included being able to take adequate breaks. The resident medical officer (RMO) had access to private sleeping, changing, showering and toilet facilities. 

Staff were able to provide feedback, raise concerns and suggest ways to improve the service and staff experiences. Leaders listened to feedback and provided a response.

The 2025 hospital staff survey showed positive results for theatre staff. Survey responses demonstrated positive levels of wellbeing (69%), trust in managers (91%) and psychological safety (79%), indicating a positive working culture within the department.

Staff had access to personalised support that recognised the diversity of a workforce with proactive and reactive measures. There were inclusive changing areas, separate changing facilities for male and female colleagues and a ‘reflection’ room. We were informed that the reflection room for staff and patients changes daily as there is no permanent room. Communication is sent via email and in the morning huddle to leaders. This is then relayed to patients if they request to use the room. The organisation had several methods to recognise and reward staff.