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Spire Washington Hospital Good

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Inspection report

Date of Inspection: 12 November 2013
Date of Publication: 28 November 2013
Inspection Report published 28 November 2013 PDF

Overview

Inspection carried out on 12 November 2013

During a routine inspection

All of the patients we spoke with were happy with their care and treatment. One patient said �I can only describe the care as outstanding�. Another said �I couldn�t rate the hospital highly enough, and I have been well looked after, the staff are professional and caring.� A patient also told us �Everything was explained properly and the girls (nurses) are smashing�. We talked with some of the in-patients and their relatives, and found that people spoke positively about their experiences of care and treatment at the hospital. We found people were asked to sign a consent form before receiving any treatment. The people we spoke with said they had received an assessment of their needs and felt supported by all members of the staff team.

We looked at staff rotas for in patient and other departments operating throughout the hospital and found they were being adequately staffed. We saw that the provider had a system in place for the quality checking of systems to manage risks and assure the health welfare and safety of people. The provider also responded to any complaints they received. Complaints were monitored so that the provider could learn from mistakes and improve the service.