- Independent hospital
Spire Portsmouth Hospital
Assessment report published 10 August 2026
Contents
Ratings - Outpatients
Our view of the service
The assessment took place on 12 and 13 May 2026. It was a fully comprehensive assessment, carried out because the service’s previous rating was aged. This assessment was required to ensure the current quality and safety of the service were accurately reflected.
Our overall rating of Outpatients at Spire Portsmouth has remained Good.
Safe
We rated the service as good because staff continued to provide care that was safe, effective, caring, responsive and well-led. People received support from staff who understood their needs and delivered care in a consistent and person‑centred way.
Effective
Staff had the skills and knowledge they needed, however there was evidence of challenges relating to effective teamwork and communication. Systems and processes helped protect people from harm, and staff understood their safeguarding responsibilities. Care was delivered in line with good practice guidance, and people were supported to maintain their health and wellbeing.
Caring
People’s care plans were up to date and reflected their current needs, enabling staff to provide coordinated and personalised support. Staff treated people with kindness and respected their dignity, and feedback from those using the service was generally positive about the quality of care provided.
Responsive
The service responded well to people’s concerns and worked in partnership with other agencies when needed.
Well-led
Leaders promoted an open and inclusive culture. Long term managerial absence meant oversight of the service was not always managed well. Staff did not always feel supported but felt able to raise issues. However, patient safety was maintained through regular safety checks and clinical audits.
People's experience of this service
People were positive about the staff treating them with warmth and kindness and providing effective care and treatment. They told us their care and treatment was person-centred, individual to them and met with their needs and preferences. They said they received appointments quickly and staff were polite and professional, their treatment was explained, and they understood the plan of care.
We spoke with 10 patients and relatives, and their feedback was consistently positive. Patients and carers said doctors were patient, kind and caring, and took time to explain information in a way they understood. Patients told us they felt listened to and generally were not rushed.