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Inspection report

Date of Inspection: 30 May 2013
Date of Publication: 11 June 2013
Inspection Report published 11 June 2013 PDF | 84.66 KB

Overview

Inspection carried out on 30 May 2013

During a routine inspection

Everyone we spoke with told us that they had been treated with respect by staff and that they were aware of the treatments that they needed. This told us that people’s privacy, dignity and independence were respected.

The individual care pathways seen were linked to the procedure carried out and demonstrated a holistic approach to care. We noted that any variations to planned care were recorded and actions to address these documented. This showed us that people experienced care, treatment and support that met their needs and protected their rights.

We saw that the hospital was clean and that the provider was paying due regard to the code of practice for health and adult social care on the prevention and control of infections and related guidance. This meant that people were protected from the risk of infection because appropriate guidance had been followed.

The records seen showed us that there were sufficient staff on duty to meet the needs of the people receiving care and treatment during the inspection. We saw that people who needed additional assistance received this from staff. This showed us that there were enough qualified, skilled and experienced staff to meet people’s needs.

We noted that any complaints received had been managed in line with the provider’s policies and procedures. Each complaint had been investigated fully and responded to. This demonstrated to us that there was an effective complaints system available.