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Spire Gatwick Park Hospital Requires improvement

All reports

Inspection report

Date of Inspection: 21 January 2013
Date of Publication: 23 February 2013
Inspection Report published 23 February 2013 PDF

Overview

Inspection carried out on 21 January 2013

During a routine inspection

We met and talked with six people staying at the hospital. They were all positive about the care they were receiving and half told us they had stayed at the hospital before. One person told us "I can't fault the nurses.They are very professional but also friendly and will stop to chat." Another person told us "I have been looked after very well." This was supported by our own observations that the staff were polite, professional and respectful in their dealings with people. The care records we looked at were well completed and indicated a careful attention to the safety and welfare of patients.

The provider had effective staff recruitment and vetting procedures in place. There was an open culture and the staff we spoke to enjoyed working for the provider.

We found that overall the premises provided good standards of general cleanliness and comfort and were being appropriately maintained.

The provider had an effective complaints system which was overseen by senior managers and which sought to resolve complaints speedily.