Spire Cambridge Lea Hospital

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked for evidence that patients and communities were always at the centre of how care was planned and delivered. We checked that the health and care needs of patients and communities were understood, and they were actively involved in planning care that met these needs. We also looked for evidence that patient could access care in ways which met their personal circumstances and protected equality characteristics.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant patient’s needs were met through good organisation and delivery.

We have not awarded this service a score for Responsive.

Find out about when we will not publish a key question score and what we look at when we assess Responsive.

We scored the service as 3. The evidence showed a good standard. The service understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

The service planned and provided care in ways which met the needs of local people, and the communities served. They worked with others in the wider system and local organisations to plan care where relevant. For example, the hospital treated patients that were NHS funded and patients who were privately insured or self-paying. Referrals came from patient’s GPs or from the hospital’s partner NHS Trust. Senior leaders told us how they worked proactively with system partners to sustain NHS partnerships and support the wider NHS elective recovery plan. Managers planned and organised services to meet the needs of the local population.

Patients spoke positively about their care and said staff co-ordinated it well. They told us that staff involved them throughout the entire care pathway, from referral and initial assessment through to follow up appointments.

The service held daily safety meetings with staff from across the service to discuss patients’ ongoing care and treatment. Staff also held assessment meetings to review complex cases before making decisions about suitability for imaging.

Managers ensured that patients who did not attend appointments were contacted to make alternative arrangements.

The service was open for appointments from 8am to 8pm Monday to Friday and 9am to 5pm on Saturday.

We scored the service as 3. The evidence showed a good standard. People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future.

Patients were supported to make informed choices about their care and plan their future care, with the support and involvement of their family or carer if they wished.

Staff discussed health lifestyles for going home and recovery following imaging procedures that required a lengthy procedure or any medicine administration, such as contrast. They reinforced key information and gave written advice based on current best practice.

Patients were provided with information about how they would receive results and from whom and any related follow up appointments.